Policies & FAQ

New life

Policies

Appointments

Appointments are scheduled by telephone following a brief conversation about your particular needs and situation. Please call and leave a confidential voice message or send a confidential email.

Fees

All fees are due at the time of service. Cash, personal checks, and Visa/MasterCard are accepted. Fees are $175 for initial consultation; $150/hour for individual and family sessions. Assessment, forensic, and consultation fees vary depending upon the length and type of service provided. Please contact our office to discuss the fee for your specific service needs. We accept many major insurance providers for assessment and therapy services. We are happy to provide you with an invoice for you to submit to your insurance company for out-of-network reimbursement.

Cancellation Policy

Please call the office or email your service provider 48-hours prior to cancellation. Appointment times are reserved exclusively for you. Full session payment will therefore be charged for missed appointments that are not canceled within 48-hours of the scheduled appointment. Appointments that are scheduled for a Monday must be canceled by the previous Friday during business hours.

Confidentiality and Privacy of Information

The law protects the relationship between a client and a psychologist or psychotherapist as protected health information. Information cannot be disclosed without written permission by the client

Confidentiality will be kept with the following exceptions:

  1. You direct us to disclose information to someone else,
  2. We determine that you are a danger to yourself or others,
  3. We must report child abuse as mandated by law,
  4. You are currently involved or MAY AT SOME FUTURE POINT be involved in a child custody case in which you are seeking custody or visitation,
  5. You were ordered by the court for mandated treatment and we must provide proof of compliance,
  6. We are ordered by a court to disclose information, or
  7. Your account is turned over to collections for nonpayment at which time the dates, times and nature of services only will be disclosed in order to collect payment for those services.

Insurance

Dr. Creveling is “in-network” with many insurance companies. Clients are welcome to call/email to inquire if she is a provider with your particular insurance carrier. Clients must contact their insurance carrier to determine which services are/are not covered by their insurance company AND specific policy. PREAUTHORIZATION OF SERVICES FROM YOUR INSURANCE COMPANY DOES NOT GUARANTEE PAYMENT. Although Staff will discuss what may or may not be covered, clients should prepare to pay out-of-pocket for any services not covered by their policy.

Frequently Asked Questions

Are evaluations compliant with College Board requirements?

We continuously strive to insure that evaluation procedures and reports are College Board compliant.

Are evaluations compliant with the Louisiana Pupil Appraisal Handbook (Bulletin 1508)?

We are able to coordinate evaluation procedures and produce reports compliant with Louisiana Bulletin 1508, Pupil Appraisal Handbook. However, additional evaluation components (e.g., classroom observation, teacher interviews) and complete cooperation of your child’s school are needed to bring customary evaluations into compliance with Bulletin 1508. Please consult with your clinician at your first appointment, if you are interested in the additional services required for Bulletin 1508 compliance.

Are evaluations accepted by organizations regulating adult graduate entry and professional examinations?

Our evaluations have been widely accepted to inform eligibility for accommodations (e.g., extended test time) on many graduate entry and professional examinations, including (but not limited to) the GRE, MCAT, LSAT, Praxis, and CPA, among others.

What should I expect during an assessment?

Depending on your current concerns and/or the referral question to be answered, an evaluation might examine intellectual functioning, adaptive development, memory, information processing, academic skills, attention, executive functioning, listening comprehension, auditory processing, expressive oral language, visual-motor integration, personality and emotion, or some combination of these factors. After testing, a report summarizing your or your child’s performance, including skill strengths and weaknesses, will be issued. This report includes specific recommendations to increase your or your child’s personal, academic, and/or vocational success.

What is an attention disorder?

Attention Deficit Disorder (ADD), now called Attention-Deficit/Hyperactivity Disorder (ADHD), is a diagnosis applied to children & adults who display inattention, hyperactivity, &/or impulsivity significantly more than peers at home, school, work, &/or in social settings. Such people may be…

  • Inattentive, have a hard time keeping their mind on any one thing & may get bored with a task before it is complete
  • Hyperactive & in constant motion
  • Impulsive & unable to curb their immediate reactions or think before they act

What is executive functioning?

Although not a diagnosis unto itself, executive function impairments may impede your day-to-day performance & often co-occur with ADHD. People with executive functioning impairments have difficulty with their ability to…

  • Shift or adjust to change in routine or task demands
  • Finish tasks such as homework or projects, & meet deadlines
  • Inhibit impulsive responses or think before acting
  • Modulate emotions
  • Sustain working memory
  • Problem solve effectively
  • Plan & organize their environment & materials
  • Monitor their behavior & emotional reactions

How do I know if I have attention or executive function impairments?

Although you may have difficulty with either, such problems often occur hand in hand. A psychoeducational assessment is often needed to determine whether you have an attention disorder, executive function impairments, or another disorder that is mimicking or contributing to your outward symptoms. Both problems can be exacerbated by language/communication, non-verbal, or emotional disorders, which an evaluation can help you uncover.

I have problems with attention and executive functioning. Now what?

If you are diagnosed with an attention disorder, your physician might prescribe medication; however, there are non-medication treatment options, including cognitive-behavioral therapies, for people who have trouble with attention and executive functioning.

Dr. Creveling offers an evidence-based program designed to help you manage your symptoms related to attention & executive function impairments. This program can be offered in both individual & group formats, but is routinely tailored to your presenting symptoms. It is designed to teach you how to …

  • Bolster Organization & Planning Skills, including use of a calendar & task list, and exercises to help you prioritize tasks, problem solve, & manage/organize papers/materials
  • Reduce Distractibility through attention building & distractibility reducing instruction & exercises
  • Think Adaptively through instruction & exercises designed to increase positive “self-coaching,” teach you how to identify & dispute negative thoughts, and assess situations/tasks objectively to design & implement the best solution
  • Prevent Procrastination & Relapse by assimilating skills learned & recognizing the “red flags” of relapse
  • Regulate Emotions that contribute to inattention & executive function impairments

Do you offer services on a sliding fee scale?

Although we do not offer services on a sliding fee scale, we are happy to set up a payment plan. We ask that you have finalized your payment plan (e.g., submitting post-dated checks or a credit/debit card for monthly withdrawals) prior to your evaluation feedback session.

Will my insurance cover the cost of therapy and/or assessment?

How much and for what services insurance companies choose to reimburse vary considerably. Although some portions of an assessment may or may not be covered by your insurance plan (e.g., attention, mood), evaluations services related to learning are EXCLUDED on nearly all insurance plans. You will be responsible for the cost of any evaluation services that are excluded by your insurance plan. You should note that information obtained from your insurance carrier, including verification of eligibility and coverage, does not constitute an assurance or guarantee of coverage or payment.